If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or explicitly marked as not returnable on the product detail page at the time of your purchase. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. Please contact us if you need more information about shipping or determining if this product is returnable.
You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
Returning a Purchase
- Please contact usand include your original order number, what product(s) you are returning, and your name. Or call us at 201 529-2019. We will give you an "RA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
- Wrap the package carefully. All returned products must be in their original condition and packaging.
- Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.
- It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.
- Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear via the payment method that you used.
- Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.
- All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns.
If you have any questions about whether a product can be returned, please call us before ordering.